Legal

Terms of Service

Effective date: 19 May 2026 · Last updated: 19 May 2026

These Terms of Service ("Terms") form a binding agreement between you and UrbanLuxx ("we", "us", or "our") governing your access to and use of the UrbanLuxx mobile app, the urbanluxx.com website, and any related features and content (collectively, the "Service"). By creating an account, installing the app, or otherwise using the Service, you accept and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who we are

UrbanLuxx is a subscription fitness platform offering on-demand guided workout video content across categories including High-Intensity Interval Training (HIIT), Yoga, Strength training, and Cardio. We operate the Service from the Netherlands. Our registered business address is Netherlands, Lelystad, Duinbeek 38 8226RL. You can reach us at support@urbanluxx.com.

2. Eligibility

You must be at least 18 years old to create an UrbanLuxx account and use the Service. By creating an account you represent and warrant that you are 18 or older, that the information you provide is true, accurate, and complete, and that you will keep it up to date.

Use of the Service is also subject to your local laws. You may not use the Service if doing so would violate any applicable law or regulation in your jurisdiction.

3. Your account

• You are responsible for safeguarding your account credentials. We use industry-standard practices to protect your password (salted bcrypt hashing) but you must keep your login details confidential.
• You are responsible for all activity that occurs under your account, whether authorized by you or not.
• You may not share your account, sell or transfer it, or allow another person to use it. UrbanLuxx subscriptions are personal and non-transferable.
• You may create only one account per person. We may suspend duplicate accounts.
• Notify us immediately at support@urbanluxx.com if you suspect unauthorized access.

4. Subscription, billing, and free tier

UrbanLuxx offers three access tiers:

• Free — access to three free starter sessions (Strength, Yoga, Cardio) and basic progress tracking, at no cost.
• Pro — full collection across every discipline, curated programs, detailed progress analytics, and saved routines. Recurring monthly billing.
• Signature — everything in Pro, plus members-only Signature sessions, priority video quality, and early access to new content. Recurring monthly billing.

Paid tiers are governed by our Subscription Terms, which includes auto-renewal disclosures, cancellation procedures, and consumer rights specific to subscriptions. Refunds are governed by our Refund Policy.

5. Acceptable use

You agree not to:

• Copy, download, screen-record, redistribute, broadcast, resell, or otherwise exploit any UrbanLuxx workout video, audio, image, or other content outside of personal in-app viewing.
• Use the Service for any commercial purpose without our prior written permission (for example: do not stream UrbanLuxx workouts in a paid class or commercial gym).
• Reverse engineer, decompile, or attempt to extract source code from the app, except where permitted by law.
• Use bots, scrapers, or other automated means to access the Service, bypass rate limits, or harvest data.
• Probe, scan, or test the vulnerability of the Service or breach security or authentication measures.
• Upload, transmit, or distribute any content that infringes the rights of others, is unlawful, harmful, harassing, defamatory, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Interfere with or disrupt the Service, the servers, or networks connected to the Service.

We may suspend or terminate accounts that violate these rules, without notice, and may report serious violations to law enforcement.

6. Intellectual property

All content available through the Service — including but not limited to workout videos, audio tracks, written descriptions, instructor likenesses, the UrbanLuxx name and logo, brand elements, the app software, and the website — is owned by UrbanLuxx or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and the payment of any applicable subscription fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Service for your own personal, non-commercial use. This license does not grant you any right to download, copy, or redistribute content.

7. Fitness, health, and medical disclaimer

UrbanLuxx provides fitness instruction and general wellness content. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting any new exercise program, especially if you have or suspect any pre-existing condition, injury, are pregnant, or are over 65 years old.

You assume all risk associated with following any UrbanLuxx workout. Exercise carries inherent risks including, without limitation, musculoskeletal injury and cardiovascular events. By using the Service you acknowledge these risks and agree that UrbanLuxx is not liable for any injury, illness, or loss resulting from your use of the Service. Stop immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or any other symptom.

8. Third-party services

The Service integrates with third-party platforms including Apple App Store and Google Play (for distribution and in-app purchases), Stripe (for web payments), Google (for OAuth sign-in), MongoDB Atlas (for hosting), and Fly.io (for backend infrastructure). Your use of those services is governed by their respective terms. UrbanLuxx is not responsible for the acts or omissions of any third-party provider.

9. Termination

You may stop using the Service at any time. To permanently remove your account and associated data, follow the steps on our account deletion page.

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, our policies, or applicable law; if your use of the Service exposes us or other users to legal liability or security risk; or if we discontinue the Service. We will refund any pre-paid subscription amount on a pro-rata basis if we terminate your account for reasons other than a material violation of these Terms.

10. Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time. We may add or remove workout content, change tier benefits, alter the user interface, or migrate to new infrastructure. Material changes that meaningfully affect your subscription will be announced in the app or by email at least 30 days in advance.

11. Disclaimers and limitation of liability

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not warrant that the Service will be error-free, secure, always available, or that defects will be corrected.

To the maximum extent permitted by law, UrbanLuxx and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of the amount you paid us in the twelve months preceding the event giving rise to the claim, or one hundred US dollars (USD 100).

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for death or personal injury caused by our negligence, fraud, or intentional misconduct). Mandatory consumer rights under your local law remain unaffected.

12. Indemnification

You agree to indemnify, defend, and hold harmless UrbanLuxx and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

13. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or the Service shall be brought exclusively before the competent courts of Amsterdam, the Netherlands.

If you are a consumer resident in the European Union, you may also rely on the mandatory consumer protection provisions of the country in which you have your habitual residence, and you have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms from time to time. When changes are material, we will notify you in the app or by email at least 30 days before the new Terms take effect. The "Effective date" at the top of this page reflects the date the current version became active. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service and may delete your account.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Subscription Terms, and Refund Policy, constitute the entire agreement between you and UrbanLuxx regarding the Service.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or successor (for example, in connection with a merger or acquisition) without your consent.

16. Contact

Questions about these Terms? Email support@urbanluxx.com or visit our contact page.