Support
Contact us
Pick the right inbox below, fill in the relevant details, and we will respond within the timeframe shown. Every message is read by a human.
Your reply email is used solely to respond to this message. We do not add you to any marketing list.
Response times
- Security: same business day, often within hours.
- Billing: within two business days.
- Support, Privacy, Legal: within two business days for routine matters; up to 30 days for complex GDPR or CCPA requests (Privacy Policy Section 9).
- Press & partnerships: within five business days.
Before you reach out
Many common questions are answered in our existing policies:
- Subscription billing, auto-renewal, and cancellation — Subscription Terms.
- Requesting a refund — Refund Policy.
- Deleting your account — Delete account.
- What data we collect — Privacy Policy.
Business address
UrbanLuxx
Netherlands, Lelystad, Duinbeek 38 8226RL
Netherlands
Postal correspondence is accepted but email is much faster. Please do not send physical packages, returns, or unsolicited materials.